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    Get in touch

    We love to chat about your travel plans and are happy to talk if you have any questions.

    Opening hours

    Monday through Friday:

    7 AM – 7 PM, EAT

    Weekends & Public Holidays:

    8 AM – 6 PM, PST


    Head Office

    Kingsway, Along Muindi Mbingu street, Nairobi,Kenya

    Frequently asked questions

    Have more questions? Contact us.

    Reach out to us via phone, WhatsApp, email, or our website contact form. Share your travel dates, destination of interest, number of travellers, and any special preferences.

    At Winmac Prime Safaris, our tour packages are carefully designed to give you great value and a stress-free travel experience. Note: Inclusions may vary depending on the specific tour package. All details are clearly communicated before booking.

    We always encourage clients to notify us as early as possible so we can minimize costs and offer the best possible solution. Specific cancellation terms are clearly communicated at the time of booking and depend on the selected tour package.

    At Winmac Prime Safaris, we welcome travellers of all ages. There are no strict age restrictions for most of our tours. However, some activities—such as certain game drives, walking safaris, or adventure experiences—may have minimum age requirements set by park authorities or lodges for safety reasons.

    Packing the right items can make your safari experience safer, more comfortable, and more enjoyable. Here’s what we recommend bringing:

    1. Clothing:

    • Lightweight, breathable clothing in neutral colors (beige, khaki, olive) for game drives

    • Long-sleeved shirts and trousers for sun and insect protection

    • Warm layers (fleece or jacket) for early morning and evening drives

    • Comfortable walking shoes or hiking boots

    • Hat or cap, sunglasses, and swimwear (if visiting beaches or lodges with pools)

    2. Accessories:

    • Binoculars and camera with extra batteries/memory cards

    • Small backpack or daypack for excursions

    • Reusable water bottle

    • Sunscreen and insect repellent

    • Travel adapter (Kenya uses Type G plug)

    3. Personal Items:

    • Personal medications and a basic first-aid kit

    • Toiletries (biodegradable preferred)

    • Passport, ID, travel documents, and emergency contact info

    4. Optional but Useful:

    • Light rain jacket or poncho (during rainy season)

    • Notebook or journal

    • Snacks for long drives

    Tips:

    • Avoid bright or flashy colors—they can scare wildlife.

    • Pack light; most safaris include transfers and luggage space is limited.

    • Always keep essential items in your carry-on for convenience.

    At Winmac Prime Safaris, we provide 24-hour customer support to ensure your safari is smooth and worry-free.

    You can reach us at any time during your trip through:

    • Phone calls or WhatsApp; +254115188039 – our support team is always available to answer questions or handle emergencies.

    • Email; bookings@winmacprimesafaris.co.ke – for less urgent matters, you can email us, and we’ll respond promptly.

    • Direct contact with your guide/driver – all our guides are trained to communicate with our support team on your behalf if needed.

    We recommend saving our emergency contact numbers; + 254115188039 before your trip so that you can reach us quickly at any time. With Winmac Prime Safaris, you travel with confidence, knowing help is always just a call or message away.